Enterprise Communication App for an FMCG Distributor

Business Challenge

• The client lacked an application for enterprise communication requirements.
• A system was needed to reduce communication gaps among people involved in processes across the organization and specific departments.
• They needed to speed up the distribution process.

Solution & Implementation

We developed a chat application for one-to-one and group messaging that supports multi-tier communication, rich media, voice/video calls, user blocking, and location sharing via Google Maps.

• Multi-tier communication with a wide range of users
• Record voice and capture image or video using the camera, then share with a chat partner
• Share existing image or video files from the gallery
• Individual and group audio or video calls
• Block users from sending messages
• Share location with a vehicle operator by picking a point on Google Maps

Highlights

• Sent, delivered, and read status for messages in individual and group chats
• End-to-end encryption to keep chat data confidential
• Real-time recording and sharing of voice notes, photos, and video for process updates
• Chat partner image thumbnails alongside messages
• Bulk image sharing—select up to 10 images at a time
• Push notifications so users receive messages without opening the app
• Personalization with customizable themes, fonts, and ringtones

Business Benefits

• Timely communication with business partners, reducing delays
• Stored chat threads in individual and group chats can support business-related traceability
• Invite outside users via SMS invitation link
• Contact syncing for existing user accounts
• Ongoing visibility into processes and progress of every member involved
• Detailed partner profiles with image and name for future reference